Troubleshoot Wi-Fi & improve quality remotely

Start monitoring enterprise Wi-Fi with Aruba User Experience Insight (UXI)

Aruba User Experience Insight Sensor for monitoring Wi-Fi network performance

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Test Wi-Fi & apps. Find issues before users complain. Save the day.

The Aruba User Experience Insight Sensor tests your Wi-Fi network, services, and apps 24/7

Notifications and the dashboard alert you if something is wrong and help you troubleshoot

The Aruba User Experience Insight Sensor behaves like an end-user, associating with Wi-Fi, testing network services like DNS and DHCP, testing applications like Youtube and measuring the experience from the user's perspective. The User Experience Insight Wi-Fi Dashboard and Notifications show network performance and proactively highlight any quality issues.

User Experience Insight Wi-Fi monitoring Sensor

Test Wi-Fi & apps. Find issues before users complain. Save the day.

The Aruba User Experience Insight Sensor tests your Wi-Fi network, services, and apps 24x7

The User Experience Insight Wi-Fi Dashboard and Notifications show network performance and proactively highlight any quality issues.

Notifications and dashboards alert you if something is wrong and help you troubleshoot

Some of our customers

From our users

“User Experience Insight has saved me money, made me money, and made me look great all at the same time.”

Drew Lentz Owner, Frontera

“User Experience Insight beats every infrastructure-based NMS I've worked with.”

Brennan Martin CWNE, ESTI

“The intuitive dashboard makes setup and management easy, and remote troubleshooting painless.”

Jonathan Davis City of Greensboro

“User Experience Insight Sensors are easy to deploy, and their customer service is top notch and very quick to respond.”

Keith Parsons Managing Director, WLAN Pros

“Monitoring Wi-Fi from the user's perspective is key for us. It saves us travel time and warns us about network issues.”

Dean Manefeldt Network Engineer, VAST

“The cellular feature on the User Experience Insight sensor is a game changer.”

Mitch Dickey Senior Network Engineer, Loudoun County Public Schools

“One point that continues to impress me about User Experience Insight is the ability to test much more than Wi-Fi.”

Jonathan Davis City of Greensboro

“User Experience Insight has already helped us to identify and troubleshoot issues with our Wi-Fi performance and captive portals, increase efficiencies by reducing site visits, and hold our vendors to a higher standard.”

Khetan Gajjar CTO, VAST

“User Experience Insight Sensors give me visibility into what my users are experiencing in any office around the world at any time. I can see if we have issues and take corrective action before clients or users even know there is an issue.”

Larry Hern IT Head, Hampton Creek

“User Experience Insight helped identify and troubleshoot issues with our Wi-Fi performance, and reduce time to resolve issues during events.”

John Schwarten CTO, Indiana Pacers

“User Experience Insight consistently assisted in reducing MTTR of salient network issues.”

Ahmed Towobola Senior Network Ops. Center Engineer, VAST

“User Experience Insight alerts the IT team to issues as they happen in real-time, which eliminates the need for manual Wi-Fi experience sampling during live events. It's a win for the IT team and the fans.”

Kevin Naylor VP of IT, Indiana Pacers

The Most Powerful, Intuitive Wi-Fi Dashboard

Understanding end-user experience just got easier— whether you're a WLAN expert or not.

One-glance diagnosis
Wifi and apps
Rich hover

Simple traffic lights show if there's an issue—and what it is.

Dashboard demonstrating a DHCP issue: DHCP, Network and Experience traffic lights go red

Monitor Wi-Fi, network services, and applications you care about.

Dashboard demonstrating Wi-Fi (RF) and application performance issues: Experience and Wi-Fi traffic lights are yellow, showing a warning with RF conditions. Then the Experience and External Service traffic lights go red, showing an issue with Youtube performance and a warning on Facebook performance.

Move your mouse to see more details. Click for even more info.

Dashboard demonstrating an application performance issue with rish hover: Experience and External Service traffic lights are red; hovering provides more information which helps with troubleshooting.

Re-thinking the network dashboard

It doesn't look like any Wi-Fi monitoring tool you've ever seen, because it isn't.

This dashboard is the product of years of frustration with existing tools, plus decades of usability, information design and software development expertise. Your job is difficult enough already. We want you to have a dashboard that you don't need to learn, and don't need a certification to use.

User Experience Insight Wi-Fi monitoring dashboard showing four simple traffic lights

Status without distraction

Four traffic lights show the status of:

Experience: overall user experience
Services: core network services, wired and wireless quality and connectivity plus critical internal services like captive portals
Internal: important internal apps and services, like point of sale, portals, tills and printers
External: all external apps and services, like Netflix, Slack and Skype for Business

Under each traffic light, indicators show you the status of each location, SSID, service, and application.

With zero unnecessary charts or clutter, you can focus on what's most important: are your users experiencing great Wi-Fi?

Sensor drill-down screen assists with troubleshooting

Information at your fingertips

The simple dashboard is just the tip of an iceberg of information.

Hover your mouse pointer for a rich summary. Click to drill down into the details.

For each sensor you can see real-time and historical:

User Experience Status
Warning and Issue details
Signal Strength (RSSI)
Band
Channel
BSSID
DHCP response time
DNS lookup time
Latency to each service
Jitter to each service
Packet loss to each service
and more... our team of engineers are adding new features every week.

Monitor and troubleshoot Wi-Fi from your desk

Designed to give you peace of mind wherever you are in the world.

Notifications help to troubleshoot Wi-Fi problems

Cloud-based dashboards show real-time data

Backup mobile connectivity and power provide out-of-band connectivity

Smart Notifications

Our Smart Notification system groups notifications to avoid alert fatigue. If an alert is still bothering you, mute it with one click.

Cloud-based

Our data processing and dashboards are cloud-based: robust, scalable, don't need installation, and can be accessed from anywhere in the world.

Mobile & power backup

Mobile backup connectivity and power backup means you never lose sight of your Wi-Fi.

Smart Notifications

Nobody wants a deluge of alerts when something goes wrong, or when an issue you know about keeps popping up. That's why we've built a host of features to help you only receive the alerts that matter to you.

Smart grouping

Our algorithm intelligently groups similar notifications before alerting you

Muting

Suppress notifications from a specific site or app with one click

Thresholds

Adjust thresholds to match your Wi-Fi environment

Schedules

Set different notification rules for when you're at work and at home

Email

Choose how and when you want to receive notifications per email

Integrations

Connect notifications to Slack

Cloud-based data and dashboards

We use Amazon and Google's cloud platforms to store and process data, keeping it safe, secure, and always available.

We handle setup

No on-premises servers means no setup

Web-based

Dashboards are accessible via Chrome and Safari

Scalable

No limit to the number of sensors

Backup 3G connection for out-of-band communication

Backup mobile connection

The fully managed onboard mobile connection makes setup seamless by removing the need to manually set up each sensor. It also provides connectivity to the device when it cannot connect to Wi-Fi, cannot authenticate, or when the Wi-Fi's backhaul is down.

A mobile connection means the sensor is always online and always uploading data, so you never lose sight of your network.

Backup power to test WLAN when power is down

Last gasp power backup

It happens—someone uplugs the power adapter or the POE port goes down. Without backup power you can't tell the difference between a power issue and a network issue. With your sensors installed at remote locations you can't afford to worry about their status.

An array of supercapacitors provides backup power for the sensor to notify you of the power issue, make sure the network is still up, and enter sleep mode gracefully.

Monitor Wi-Fi, apps and more

To users, Wi-Fi is the Internet. So "the Wi-Fi is broken" could mean there is a Wi-Fi issue, or it could mean something else is wrong: LAN, DHCP, DNS, Authentication, print servers, captive portal, Active Directory, an AWS instance, YouTube, Google... the list goes on. User Experience Insight Sensors can test all of these and more.

Backup mobile connection

To users, Wi-Fi is the Internet. So "the Wi-Fi is broken" could mean there is a Wi-Fi issue, or it could mean something else is wrong: LAN, DHCP, DNS, Authentication, print servers, captive portal, Active Directory, an AWS instance, YouTube, Google... the list goes on. User Experience Insight Sensors can test all of these and more.

Captive portal

How do you test your captive portal today? One of our customers had no idea their captive portal failure rate was 89%

Internal and external apps and services

Select from testing templates or define custom tests to monitor the most important applications for your users.

Vendor neutral

We're not affiliated with any equipment vendor—our data and reports are unbiased. Perfect for multi-vendor networks.

Ready for anywhere

Your users expect great Wi-Fi everywhere they go, which is why we've designed devices and dashboards to fit into any environment.

Backup mobile connection

Your users expect great Wi-Fi everywhere they go, which is why we've designed devices and dashboards to fit into any environment.

Enterprises, offices, carriers, stadiums, schools, stores, hospitals, hotels and more

Service Provider
Entertainment
Education
Hospitality

Enterprise
Retail
Healthcare

Powerful testing sensor

Looks good in a conference room, classroom, or 5-star lounge.

Aruba User Experience Insight Sensor is designed with aesthetics in mind

Sleek, compact, silent

A device you'll want in your office, hotel, hospital, school, store, stadium...

Powerful hardware and software

Full Linux stack, powerful tests and remote software updates.

Three network interfaces

Dual-band MIMO Wi-Fi, gigabit Ethernet and backup mobile connection.

Technical Specs

Aruba User Experience Insight Sensor - side view

Aruba User Experience Insight Sensor - top view

Wi-Fi

802.11 n/ac dual-band Wi-Fi (2.4 & 5 GHz) with dual-stream MIMO

Backup connectivity

Gigabit ethernet 10/100/1000
3G/LTE connection for onboarding with fully managed SIM and service

Power

Power over Ethernet: 802.3af POE
or AC power adapter

Backup power

Last-gasp power backup using an array of supercapacitors provides extra connectivity when there is no power

Mounting

Wall and ceiling mounting bracket with adhesive backing for quick install. Adhesive: no-residue 3M Command Strips.
Recommended mounting location: near users, on a wall or pillar ±4-5 feet (±1.5m) off the ground

Secure mounting

Mounting bracket can be screwed to wall or ceiling for added security.
Included security fins prevent removal from mounting bracket without a screwdriver.

Size

6 x 6 x 1.6 inches / 152 x 152 x 40mm

Color

White and charcoal

Status indicators

Full color status LED on side
Green power LED on underside

Environment

Indoors. Click here to enquire about future outdoor models.
14 to 113 degrees Fahrenheit / -10 to 45 degrees Celcius

Processor

Dual core ARM Cortex A9 operating at 1.6GHz

Operating system

Linux

Electronic security

SSL encryption. Learn more about security

In the box

Aruba User Experience Insight Sensor
Power adapter
Wall and ceiling mounting bracket
For secure mounting: Security flaps, Drilling stencil, 6x Mounting screws, 6x Wall anchors

Warranty

90 days on manufacturing defects

Availability

Available internationally. Where to buy?

Sensor guide