Aruba Service Assurance Sensor Guide

Everything you need to know about your sensors

Your Sensor

Status light

Security fin slots

Sensor components

Mounting bracket insert

Label, incl. sensor serial number

Service button

Power button

Power light

DC Port

Ethernet port

Box contents
Technical specs
Sensor Components
Box contents
Technical specs

Installation

For vertical surfaces please use the supplied mounting bracket. For all sensors mounted to horizontal surfaces like ceilings or under tables or in public spaces , make sure to fasten the mounting bracket with security fins. Please make sure to go through the installation checklist for any other rules and regulations.

Installation checklist
Using mounting brackets

Using security fins

Installation checklist
Using mounting brackets

Using security fins

Status Light

Indicates the state your sensor is in.

Status light sensor
Purple: Powered on
Blue: Booting
White flashing: Software starting
White: Software started
Green flashing: Waiting for configuration
Green: Testing your network
Yellow: Power outage
Orange: No connectivity
Red: Sensor issues

Trouble with your status light? Get in touch.

Status Light

Indicates the state your sensor is in.

Blue status light

blue

powering up

Green blinking status light

green blinking

waiting to configure

Green status light

green

testing/monitoring

Red status light

red

no connectivity

Trouble with your status light? Get in touch.

Frequently Asked Questions

How do I order more Service Assurance Sensors?

Adding new sensors is easy. Get in touch with us online or send an email to sales@capenetwork.com.

How many Service Assurance Sensors do I need to monitor my network?

As a rule of thumb, place at least one sensor in each of the areas where your users congregate and use Wi-Fi the most, or areas with Wi-Fi performance concerns. In large networks with multiple access and aggregation switches, consider placing at least one sensor per access switch. In most cases, plan for one sensors for every 6 access points (in smaller venues) up to every 24 access points (for larger venues). When in doubt, start smaller—it is easy to add more sensors over time.

See our Sizing Guide for more.

Where can I place Service Assurance Sensors?

Each sensor should be as close to users as possible. You can place it on a desk, or use the mounting plate to mount it on a wall or pillar. The mounting bracket works on ceilings too, but the sensor will provide better data on a wall or desk. Avoid placing sensors inside closets, near metal, or within 7 feet (2 metres) of an Access Point. You can use either POE or AC as a power source.

I have a captive portal. Can Service Assurance test the captive portal experience?

Yes! Service Assurance is perfect for testing captive portals. We've found that captive portals can generate a disproportional percentage of the issues we detect. Get in touch to find out how to setup captive portal testing.

How secure are Service Assurance Sensors?

We have engineered our sensors with security in mind. In short, if your network allows BYOD or IoT devices, the Aruba Service Assurance Sensor is likely to be more secure than other devices on your network today. Several large companies with strict security policies trust our sensors on their internal networks. See our Security Policy for more.

Can I move Service Assurance Sensors after installing them?

Yes, but we don't typically recommend it. Moving a sensor means the new data it collects is not comparable with it's historical data. If you would like a device to move around to trouble spots in response to user complaints we recommend keeping a spare sensor for temporary, tactical deployments. Alternatively consider preemptively placing additional sensors in areas where users congregate or use Wi-Fi the most.

What mobile networks are supported?

Mobile coverage is required to take advantage of Service Assurance Sensor’s Ethernet-free setup process and to provide backup connectivity in the event of a network outage.

Supported providers are:
    - T-Mobile within the USA
    - Vodacom within South Africa
    - Vodafone within New Zealand

Command strips

Additional Command Strips can be purchased from 3M or Walmart.

How many Service Assurance Sensors do I need to monitor my network?

As a rule of thumb, place at least one sensor in each of the areas where your users congregate and use Wi-Fi the most, or areas with Wi-Fi performance concerns. In large networks with multiple access and aggregation switches, consider placing at least one sensor per access switch. In most cases, plan for one sensors for every 6 access points (in smaller venues) up to every 24 access points (for larger venues). When in doubt, start smaller—it is easy to add more sensors over time. See our Sizing Guide for more.

Where can I place Service Assurance Sensors?

Each sensor should be as close to users as possible. You can place it on a desk, or use the mounting plate to mount it on a wall or pillar. The mounting bracket works on ceilings too, but the sensor will provide better data on a wall or desk. Avoid placing sensors inside closets, near metal, or within 7 feet (2 metres) of an Access Point. You can use either POE or AC as a power source.

Installation Guide →

I have a captive portal. Can Service Assurance test the captive portal experience?

Yes! Service Assurance is perfect for testing captive portals. We've found that captive portals can generate a disproportional percentage of the issues we detect. Get in touch to find out how to setup captive portal testing.

How secure are Service Assurance Sensors?

We have engineered our sensors with security in mind. In short, if your network allows BYOD or IoT devices, the Aruba Service Assurance Sensor is likely to be more secure than other devices on your network today. Several large companies with strict security policies trust our sensors on their internal networks. See our Security Policy for more.

Can I move Service Assurance Sensors after installing them?

Yes, but we don't typically recommend it. Moving a sensor means the new data it collects is not comparable with it's historical data. If you would like a device to move around to trouble spots in response to user complaints we recommend keeping a spare sensor for temporary, tactical deployments. Alternatively consider preemptively placing additional sensors in areas where users congregate or use Wi-Fi the most.

What mobile carriers are supported?

Mobile coverage is required to ensure that the setup process is fully automated, as well as for the sensor's backup and status reporting to function correctly. Supported providers are:
    - T-Mobile within the USA
    - Vodacom within South Africa
    - Vodafone within New Zealand

Command strips

Additional Command Strips can be purchased from 3M or Amazon.

Support

We are here for you.

Intercom

Intercom

If you experience any issues with your sensor or dashboard, use the speech bubble icon at the bottom right of your dashboard to chat to someone from Aruba Service Assurance.

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Read our handy articles about common questions we get on our support channel.

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